Telia
Revamped digital designs on service platforms to improve usability, ensure consistency, and enhance core functionality.
Business Goals
- Revamp the existing Telia guidelines and processes.
- Improve functionality and efficiency of entire user interface
Timeline
User Goals
- Easily Access Information
- Easy access points
Design Process
- STAKEHOLDER INTERVIEWS | CONCEPT MAPPING | VALUE PROPOSITION MAPPING
- USER INTERVIEWS | MARKET RESEARCH
-USER STORIES | STORYBOARDING
SKETCHING |WIREFRAMES|PROTOTYPES
Lessons Learned
- Integrate UX into Agile Sprints: Work one sprint ahead of development, continuously gather user feedback, and collaborate with the team during sprint planning to align design efforts with agile timelines.
- Leverage Design System Guidelines: Use a shared design system to ensure consistency and clear communication with developers, enabling smooth implementation of designs.
- Coordinate seamlessly with the Core Team: Maintain cross-functional communication through stand-ups and visual tools like journey maps to ensure user journeys align with the overall product vision.
- Iterate with a Holistic Approach: Break down UX tasks into smaller, iterative pieces that evolve with each sprint, ensuring the design fits into the bigger user journey while meeting immediate development goals.
